KEA_TECHNICAL ACCOUNT MANAGER

Your tasks

• Manage key account customers.

• Promote aftersales proactively by advising customers on aftersales solutions and constantly following up with them to successful completion.
• Support the aftersales coordinators with creating opportunities and maintaining the CRM system.
• Proactively follow up on quotations and clarify with customers all technical and commercial aspects in detail
• Jointly planning for interventions with the customer, mobilizing internal resources and ensuring that interventions are conducted in a timely and efficient manner.
• Pro-active management of receivables in collaboration with the sales team, and ensuring customers pay for invoices as they fall due.
• Provide monthly and quarterly forecasts for order intake and turnover in collaboration with the sales team
• Handling and execution of aftersales Projects such as but not limited to audits and overhauls
• Be involved with special projects through assisting in the coordination of internal and external communication with the client
• Travel to specific client locations and perform product presentations, provide technical expertise, advice solutions regarding aftersales products
• Attend customer and relevant project meetings
• Initiate received orders and build the client relationship by keeping them informed of the status of their orders and ensure deadlines are met
• Ensure that customer orders are processed and delivered to customers satisfaction
• Organization, planning and validation of all technical activities and tasks in collaboration with the client’s personnel where appropriate.
• Manage reclamations for new machines
• Co-ordinate all communication between Krones EA, Krones AG and the client in collaboration with the sales team
• Manage maintenance contracts
• Ensure that projects are effectively monitored, checked, documented, and correctly verified.
• Responsibility for achieving project targets i.e., contract conditions, customer satisfaction, budgetary control profitability and timelines.

Your profile

• Knowledge in project management principals and techniques
• Knowledge of Krones technology and its range of equipment
• Exposure to complex projects
• Strong verbal and written skills
• Higher National Diploma or University Degree in Engineering/Project Management
• 5 years’ experience in similar role and preferably in similar or related industry.
• MS Office – Word, Excel, PowerPoint, Project
• Experience in SAP
• Self-motivated, independent, solution orientated, deadline driven individual with strong time management skills.
• Strong analytical ability, attention to detail and strategic thinker
• Project a professional image, lead by example, encourage teamwork and compliance with work processes and procedures
• Build mutually beneficial relationships with all levels of management and technical clients, both internally and externally
• Creating and managing project plans, monitoring timelines, resources, and address problem areas
• Perform varied work assignments and constantly prioritise workload by ensuring that deadlines and clients expectations are met or exceeded where possible
• Ability to work in a high volume and intense working environment
• Client focused
• Excellent administration skills and time management
• Project leadership and mentoring skills to colleagues and clients
• Ability to navigate different challenges and find creative solutions to overcome the challenges.
• Strong written and oral communication skills in English
• Solid problem-solving skills and ability to focus on both strategically and tactically to achieve business goals.
• Entrepreneurial attitude, strong analytical and strategic thinking, negotiation skills, authentic and target-oriented 
• Excellent understanding of financial concepts, process, and procedures
• Highly motivated to analyze complex matters and provide possible solutions
• Pragmatic “can-do” attitude and “hands-on” approach to achieve the target
• Perform varied work assignments and constantly prioritize workload by ensuring that deadlines and clients expectations are met or exceeded where possible
• Ability to work in a high volume and intense working environment
• Solution orientated and results-driven
• Professional liaison with all levels of management and technical clients, both internally and externally
• Client-focused
• Strong administration skills
• Strong leadership and mentoring skills to colleagues and clients
• Able to travel both domestic and foreign 
• Possess a valid passport